Best In Show Dog Daycare Consulting: Services and Packages - Stage 2


	We offer turnkey & customized packages for the following (choose as many or as few as you like): I.T. Package Materials Purchase Assistance Human Resources Packages Policies & Procedures, Operational Template Packages On The Job Opportunities Package I.T. Package Server/Interface Backup System Guest Reservations Platform Financial Platform Website Development Employee Scheduling Platform Telephone System Central Sound (music & paging) system Webcam & Televisions (link to live webcam) Materials Purchase Assistance Examples Include: Cleaning Supplies, Dog Supplies, and Administrative Supplies Human Resources Packages HR - Package 1 (CUSTOMIZED for your facility) HR Employee handbook customized for your facility (see Employee Handbook below for list of sections). Preparation of initial administrative HR ‘Toolkit’ (contains forms to be executed and explanation for use of forms). Includes interviewing, new hire in-processing, termination. Templates for OSHA Recordkeeping Binder and safety data sheets. Instructions for use. Instructions on procurement of required federal and state labor law posters. Research on your state’s Department of Labor Wage and Hour laws. HR - Package 2 Package 2 is provided electronically in Word format, ready for you to edit and implement for your own facility. In addition, you will receive a hard copy of each manual. Note: These are NOT customized to your facility. See Package 1 if you would like turn key customization. HR Employee handbook (see Employee Handbook (link) below for list of sections). Administrative HR ‘Toolkit’ (contains forms to be executed and explanation for use of forms). Includes interviewing, new hire in-processing, termination. Templates for OSHA Recordkeeping Binder and safety data sheets. Instructions for use. Instructions on procurement of required federal and state labor law posters. HR Employee Handbook Table of Contents: * * * Included with both packages 1 & 2 * * * WELCOME Notice Welcome to the team (Power Point Presentation) Payroll Action Form New Hire Checklist Federal W4 Tax Form State Tax Form Form I-9 General COBRA Notice Organization Chart Job Description Inherent Risk of Injury Acknowledgement Orientation and Safety Training Expectations Handbook Receipt Acknowledgement of Harassment Policy Email and Internet Use Acknowledgement Employment At Will Acknowledgement INTRODUCTION TO EMPLOYMENT Equal Employment Opportunity Non Discrimination and Anti Harassment Americans With Disabilities/Fair Employment Conflict of Interest and Outside Employment Introductory Period Phone List COMPENSATION Payment of Salary/Wages Deduction from Pay – Exempt Team Members Time Records Personnel Records Breaks and Meal Periods Wage Garnishments Expense Reimbursement DISCIPLINE PHILOSOPHY AND END OF EMPLOYMENT Resignation Dismissals/Termination Immediate Dismissal/Misconduct Progressive Discipline Post Resignation/Termination Procedures Exit Interview Form TIME OFF AND AWAY FROM WORK Time Off To Vote Paid Vacation and Personal Time Sick Time Bereavement Holidays Jury Duty Military Leave Absence Due To Illness Leave Under Family Medical Leave Act (FMLA) Request for Time Off Form WORKPLACE POLICIES AND TEAMWORK Accidents and Emergencies Workers Compensation and Return to Work Safety Satisfying Every Guest-Making Dreams Come True Attendance, Punctuality and Dependability No Call/No Show Job Performance Performance Reviews Scheduling Drug and Alcohol Abuse Appearance and Conduct Violence in the Workplace Open Door Policy Complaints from Customers Insubordination Email and Internet Use Employer Information and Property Use of RIR Equipment and Computer System Telephone Use Internal Investigations and Searches Reference Checks Smoking Uniforms Spot Awards Team Member Development Team Member Incident Report Employer’s First Report of Injury Safety Training Documentation Form Spot Award Nomination Form TEAM MEMBER BENEFITS Disclaimer Health Insurance Retirement Plan Workers Compensation Benefits State Continuation/Conversion of Insurance Team Member Discounts Policies & Procedures and Operational Template Packages *If you’re going to invest in just one area of your operation, this is it!* Writing policies and procedures can be a daunting and time consuming task that is critical to running your operation. I wish tools like these manuals we developed would have been available when I started Ruffin’ It Resort- they would have made us operationally efficient right out of the gate. These have made my entire team’s tasks go smoothly and as effortlessly as possible. It took us two years to write and optimize these policies & procedures. Now they are available in word format, ready for you to edit and customize to your operation. You’ll also receive hard copy binders of the documents. Policies & Procedures: Front Desk Operations Shift Responsibilities Front Desk Runner Tasks Cleaning Tasks Client Relations 4 Paws to First Impressions Etiquette Dealing with Upset Clients Customer Relations Report Requirements Enrollment Application Vaccinations Spay/Neuter Puppies Reservations Cancellations Daycare Hotel Holiday and Peak Seasons Telephone Procedures Answering the Telephone Voicemail Paging Communications Communication Notes Client File Notes Incident Reports Transfer Sheets Hotel and Daycare Procedure Front Desk Daycare Procedure Front Desk Hotel Procedure Invoicing Wait List Pooches In Pajamas Slumber Party Overview Selling PIP Special Requirements Front Desk Responsibilities Emergency Procedures Tornado and Severe Weather Fire Hotel Schedule A.M. Shift Duties P.M. Shift Duties Night Manager Duties Weekend Duties Manager On-Call Direct Care of Guests Arrival of Guests Feeding Guests Medicating Guests Monitoring Guests Potty Breaks Behavioral Issues Flower Essences Use of Patios and Patio Doors Activities Grooming Health Checks Departure of Guests Ill Guest Protocol Isolation Speaking with the Parents Taking an ill Dog to the Veterinarian Hotel Cleaning Non-carpeted Room Cleaning Carpeted Room Cleaning Weekly Cleaning Tasks Laundry Cleaning Dishes Accidents Indoors Courtyard Daycare Support Daycare Amenities List Daycare Lunches Break Coverage for Daycare Staff Customer Relations Arrivals Departures Customer Phone Calls Hotel Communications Case Management Notes Room Labels Kennel Connection Task Sheets Hotel Report Card Boo-Boo Report Incident Report Transfer Sheet Pooches in Pajamas General Policies and Guidelines Preparation Night Shift Daily Tasks Daycare Hours of Operation Morning/First Shift Tasks Afternoon/Evening Shift Tasks Daycare Report Cards Activities Canine Care Supervision of Dog Play and Behavior Canine Caretaker’s Role Arriving and Departing Dogs Slow Introductions First Day of Daycare Dogs that come on a regular basis Departing Daycare Dogs Daycare Incident Reports Roto Wash Procedure Saturday Playgroups Play Park Preparation Interaction with Clients Hotel Responsibilities Ruffin’ It Refinement School Waste Removal and Sanitation Inside Accidents Outside Waste Removal Operational Template Package (includes a minimum of the following): Case Management Notes Front Desk Case Management Notes Hotel Case Management Notes Daycare Front Desk Incident Report Customer Relations Report Dog Incident Report Dog Transfer Papers Hotel Voicemail Message Log Hazard Observation Notification Pet Profile Rules and Regulations Client Agreement Facility Rental Agreement Daycare Temperament Test AM Tasks Check Off Paw Wax List No Treats List PM Tasks Check Off Alternate Checkout Form Cash Countdown Tours Sign Up Wait List Waiver Daycare Amenities List Daycare Cancellation Reminder Front Desk Facility Wide Cleaning Tasks Hotel Rates Guide with Estimate Playgroup Sign In Large Dog Playgroup Sign In Small Dog Private Function Sign In Office Supply List Hotel Task List Weekly Hotel Task List Night Manager Task List Hotel Facility Wide Cleaning Task List Hotel Report Card Activities Boo-Boo Report Card Daycare Report Card – Full Page Daycare Report Card – Half Page Football Saturday Daycare Report Card Hotel Report Card Pooches In Pajamas Report Card Refinement School Report Card Applicant Interview Form Daily Training Sign-Off Team Member Attendance Controller Payroll Action Form Time Punch Adjustment Form Variance Sheet Shift Change Request Form Team Member Suggestion Form Team Member Self-Appraisal Team Member Performance Appraisal Performance Appraisal Goals Team Member Warning Notice Exit Interview Form Schedule Grid On-the-Job Opportunities Package Provide client’s managerial staff with “hands on” experience in the day-to-day managerial operations of a luxury dog hotel and daycare. Provide side-by-side experience at Ruffin' It Resort for the following areas: Managerial/Administrative Front Desk/Reservations Hotel Operations Daycare Operations
	More Service & Packages: Stage 1 \| Stage 3